General FAQs
Promotions
Member Registration & Profile Update
Order, Shipping & Delivery
Store
Goods & Services Tax
Member Registration & Profile Update
  1. How do I become a member of the M8 community?
  2. Step1:
    Go to the Member Registration page
    Step2:
    Fill in the form – fields marked with an asterisk (*) are compulsory
    Step3:
    Once you have submitted your form, we will send you an activation e-mail
    Step4:
    Click on the account activation link provided in the account activation email
    Step5:
    Login to your account for the first time
    Step6:
    You are now a member of M8!
  1. Can I choose my own username?
  2. No, you may not. The username that you will use for this site will be the email address that you registered with.
  1. Can I change my username?
  2. No, you may not.
  1. Can I change my password?
  2. Yes, you can. Login to your account and go to the Profile Update page. Fill in the “Current Password” field with your current password. Then fill in the “New Password” and “Confirm New Password” fields with your new password (make sure that the passwords are identical). Click “Save” and you’re done!
  1. Can I change my profile details?
  2. Yes, you can. Login to your account and go to the Profile Update page. Fill in the fields that you want to change, and click “Save”.
Order, Shipping & Delivery
  1. I have just completed my order. How long does it take to process the order?
  2. Orders will be processed within 48 business hours. You will receive an email with the courier tracking number once the order is processed. However, if for some unforseen circumstances where the order cannot be fulfilled, we will contact you within 48 hours too.
  3. What is the delivery timeframe?
  4. The delivery timeframe varies depending on your mailing address. For most addresses within Klang Valley, delivery should take no more than 3 to 5 business days.
  5. What payment options do you offer?
  6. m8 accepts payments via local bank's direct debit and paypal services.
  7. What is the delivery mode?
  8. All products will be delivered using local courier services such as Gdex and Airpak.
  9. Do you have warranty for your products?
  10. m8 only carries reputable branded products where warranties will be honoured by the respective brands.
  11. What is your return and repair/replace policy?
  12. Unless otherwise specified on the item details, all sales are final. For repair/replacement due to faulty products, please contact the respective brands directly. If you receive a damaged product, please contact our customer service at +6011-3400-4400 within 3 working days to request for replacement. Please note that all replacements are subjected to m8's approval.
  13. Do you offer extended warranty option ?
  14. Sorry, extended warranty option is not available now.
  15. I didn’t receive my item. How can I check?
  16. Please refer to the courier tracking number. If you do not receive your items after the date stated on the courier's website, please contact our customer service at +6011-3400-4400 as soon as possible.
  17. The item I received does not match the website description? How do I dispute this?
  18. Please contact our customer service at +6011-3400-4400 within 3 days of delivery. We will endeavor to resolve any issue promptly.
  19. Who will absorb the cost of return of the item?
  20. If a return is approved by m8, the cost of return will be absord by m8.
  21. How do I cancel a purchase?
  22. Sorry, all purchases are final once payment is completed.
  23. How do I place an order?
  24. First, you have to register and login as a m8 member. Once completed, you can click on the BUY NOW button of the item you desire to proceed with payment to place an order.
  25. Do I need to register everytime I want to place an order?
  26. No, you only need to register once and use the same login again.
  27. Can I update/change my registered information?
  28. Yes, just login and click on your account info to change your profile information.
  29. Is your server secure?
  30. Yes, our server is secured with 256 bit SSL with 2048 RSA key encryption and is approved by banks for e-commerce transactions.
  31. How can I know the status of my order?
  32. You may login to m8 website and click on Order Status for current update of your order.
  33. All items are displayed and transacted in RM?
  34. Yes. All items are quoted in RM only.
  35. What is the proof of delivery?
  36. The proof of delivery is the signed acknowledgement slip from the courier services.
Store
  1. Do I have to subscribe for a Buzz me SIM?
  2. Yes. Products offered on the telco links are bundled with Buzz me SIM packs. If you prefer not to have the SIM pack, please purchase your desired product from the Time Bomb Deal tab.
  3. What are the differences between the products from the Store and Time Bomb Deal?
  4. The products offered from the Store are either standalone Buzz me SIM packs or devices bundled with Buzz me SIM packs. In addition, as an incentive for subscribing to Buzz me, the bundled package prices on the Store may be lower.
  5. Can I select my own Buzz me mobile number?
  6. Yes, there will be a list of numbers for you to select. If you don’t like the first five numbers displayed, just click on the refresh button for more choices.
  7. Can I port-in my existing number?
  8. Yes, but only after you receive the physical Buzz me SIM card. Please contact customer care at +6011-3400-4400 to request for port-in.
  9. Why do I have to provide my personal details when ordering something from your site?
  10. Our Store products are bundled with the Buzz me prepaid SIM Pack and in Malaysia, registration is mandatory for prepaid communication services. To ensure compliance, the information that you submitted will be verified against your physical NRIC/passport during courier delivery.
  11. What are the terms and conditions for using Buzz me services?
  12. For details, please visit www. buzzme.com.my.
  13. Who should I call if my I encounter problems with my Buzz me SIM card?
  14. Please call customer care at +6011-3400-4400.
Goods & Services Tax
  1. What is GST?
  2. GST stands for Goods and Services Tax and is an indirect, broad-based consumption tax. It is charged on all taxable goods and services that are supplied in Malaysia except those specifically exempted.
  3. Is it a new tax on the consumer?
  4. GST is a new tax that is introduced to replace the current sales tax and service tax.
  5. Why is Buzz me implementing GST on their products and services now?
  6. The introduction of GST is part of the Government’s tax reform programme to enhance the efficiency and effectiveness of the existing taxation system. As telecommunication services are treated as a supply of services, GST shall be imposed on the provision of such prepaid services.
  7. What are the telecommunication products and services that will be charged with GST?
  8. With the exception of international roaming and other zero rated services under GST, other telecommunication services are standard rated services and are subject to GST at 6%. These services include voice, SMS, data, IDD calls, starter packs, prepaid top-up tickets, AirCash service, and mobile content.
  9. How much will I need to pay after the implementation of GST?
  10. Basically, the price of Buzz me’s existing products and services will remain unchanged. You will be charged 6% GST on the total amount. For prepaid services, 6% GST will be charged on purchases of SIM Packs/Starter Packs and Reloads.
  11. If I have purchased a prepaid reload or SIM before 1st April, is it still valid for use? Will I be charged GST?
  12. Prepaid reloads or SIM packs (without display of RRP GST included) purchased before 1 April 2015 are still valid for use after GST and no additional GST will be charged on unutilised credits spanning to GST. However, for new stocks (WITH display of RRP GST included) GST is applicable.
  13. Will a Duty Free location such as Langkawi be exempted from GST?
  14. No. Pursuant to Goods and Services Tax (Imposition of Tax For Supplies In Respect Of Designated Areas) Order 2014, GST shall be imposed on telecommunication services supplied within or between designated areas (Langkawi, Tioman and Labuan).
  15. Who shall I contact for clarifications on the GST?
  16. You may contact our help desk for further clarifications or visit the Royal Malaysian Customs Department’s website or GST Malaysia Info website.
  17. Who shall I report for any irregularities?
  18. Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or emailed to e-aduan@kpdnkk.gov.my

    Hotline: 1800-886-800
    Tel : 03-8000 8000
    Fax: +603-8882 5983


    Address:
    Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan
    No 13, Persiaran Perdana,
    Presint 2, 62623 Putrajaya,
    Malaysia
M8 Reload Bonus Promotion
M8 Reload Bonus Promotion
  1. What is M8 Reload Bonus Promotion?
  2. All reloads on www.m8.com.my are entitled for additional bonus credits during the promotion period, 1 March to 31 August 2014.

    Reload Bonus Credit
    RM30 RM3
    RM50 RM5
    RM100 RM10
  1. How long will this promotion last?
  2. This promotion is valid from 1 March to 31 August 2014.
  1. What kinds of reload qualify for this promotion?
  2. Both one time and auto reloads qualify for this promotion.
  1. When will I receive the bonus credit?
  2. You will receive it at the same time as your reload. For example, if you reload RM30, you will receive RM33 credit once the transaction is processed.
  1. How will I know that I have received the bonus credit?
  2. Upon successful reload, you will receive a SMS with the new balance. For example:

    RM0: MSISDN. Thank you for reloading online. Enjoy 10% extra promo credit!
    Reloaded RM<X>. Main Bal: RM<Z>. Valid Till: DD-MM-YYYY. Pts: YY
  1. How do I reload online?
  2. Click on the m8 Reload icon at the top of this page and follow the instructions.